Experience home comforts wherever you are with our range of inflatable chairs and blow up beds. It is possible that future claims will begin to populate with Bestway, Inc. however, it is a good idea to ensure the manufacturer is labeled correctly each and every time. Please prepare the following documents in advance in order to make your request easier and faster to be solved: Bestway repairs or replaces ONLY THE DAMAGED PART, NOT THE COMPLETE SET. They like to deal with customers directly, and will always help where they can. Dealer Menu Option #4: Claim Report (see screen example below)This menu option allows you to review all claims submitted and their current status. Dealer Menu Option #1: Warranty Claims (see screen example below)This menu option allows you to fill out warranty claims and submit them to Bestway, Inc. We will go over the process of submitting a claim later. 0345 5760 116 (Mon-Fri, 9am-5pm) support@bestwayaftersales.co.uk. Claims missing the required data will be returned to the submitting dealer for completion. Have you made an order or would you like to place an order at lay-z-spa.co.uk Stock Availability Enquiries – Hot tubs, Spare Parts & Accessories Lay-Z-Spa Inflatable Hot Tubs by Bestway | Lazy Spa is the UK’s BESTSELLING inflatable, portable hot tub. You will need to type “Bestway” in the search field and then click on the appropriate policy link. Product Support & Warranty Claims . Please login below. Online warranty claim processing does in no way constitute warranty approval.All previous warranty policies must be adhered to in conjunction with online processing.Information subject to change without notice.Bestway, Inc. – Hiawatha, Kansas. Bestway®’s warranty covers manufacturing defects discovered while unpacking the product or during use, within the limits of use and respectful of warnings and instructions given within the user’s manual. Email address. From here you can choose any where on your account you wish to go. Visit our Spare Parts & Accessories Store; After Sales Pages. Bestway, Inc. will notify dealers if and when this option becomes available. The categories covered by Customer Service are:above ground pools, spas, professional boats, filter pumps, sand filters and electrical items. 3 Hot Tubs to Choose From! Subscribe today for the latest news and exclusive offers from bestwaystore.co.uk. Only your dealer information will populate when a new claim is generated. Dealer Menu Option #1: Warranty Claims (see screen example below) This menu option allows you to fill out warranty claims and submit them to Bestway, Inc. We will go over the process of submitting a claim later. You will need to change your password initially. At this time, this feature is not available. Find out which items are covered and not covered under warranty by using the tables below. The categories covered by Customer Service are:above ground pools, spas, professional boats, filter pumps, sand filters and electrical items. Subscribe today for the latest news and exclusive offers from bestwaystore.co.uk. Though a claim can be submitted with out all relevant data, Bestway, Inc. requires the following fields to be filled out before a claim is processed. To receive information on our products or submit a warranty claim, please visit https://www.bestwaycorp.com/support/indexand fill in all required data.Or contact your local Customer Service Center Warranty Terms and Conditions. This is the Bestway® Support website for UK residents. From here, click on the Warranty Claims menu option located on the lefthandside of the screen. When joining, you agree to bestwaystore.co.uk contacting you via email with information about news, goods and services which we feel will be of interest to you. Proof of Purchase will be required. Bestway products are only covered under warranty if they are purchased from an Authorised Retailer. © Copyright 2020 RHS, Inc. All Rights Reserved.Your feedback is very important to us! Please read the attached “How to Submit a Warranty Claim” section for more information. These claims will be in “PENDING” status when returned. Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. New to Bestway… Password. If you are having any problems registering your extended warranty please contact the Bestway Aftersales team to log the issue. We are are a retailer, not the manufacturer of Bestway or Lay-Z-Spa Items. Each claim is labeled with a report number. I reached out to them and filled out a warranty form and within three days they are already sending me a new pump. A range of accessories and spare parts for your Bestway pools and Lay-Z-Spas. Bestway Problem Search ; Account Settings; Login or Register. Site CreditsPlease send comments to webmaster@rhs-inc.com. Bestway, Inc. will add notes to the bottom of the returned claim asking for the specific missing data. Warranty Terms & Conditions. FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR SUPPORT PAGE: VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOUTUBE: https://www.bestwaycorp.com/support/index. Write this information down in a safe place. Sign In. © Copyright 2020 RHS, Inc. All Rights Reserved. Including Lay-Z-Spa, the UK's most popular inflatable hot tub brand, Make the most of the season with our range of outdoor toys for kids. Dealer Menu (see screen example below)Once you have successfully logged in you will be brought to the “Dealer Menu” screen. For training purposes, we will go through each menu option in order to familiarize you with its applications. Be careful NOT TO HIT YOUR ENTERBUTTON until your finished filling out the claim form completely. A claim may take 1-2 business days before it is has been reviewed. Bestway offers after-sales service to its customersfollowing European Directive 1999/44/EC and the national legislation. BESTWAY® Manufacturer's Warranty. There may be circumstances where you are not entitled to a remedy. Once you have completed the “Dealer Signup” you will be instructed through your email address to activate your account. Are you sure you want to remove this file? Only your dealer information will populate when a new claim is generated. Bestway reserves the right to require sending the item for additional testing. to our support portal to register for an Extended Warranty. For further information about the Australian Consumer Law and consumer guarantees, visit. Spare Parts . The claim form has many places for required information though it is possible to submit aclaim without entering the required data. THANK YOU!!! )Description of Failure – (must be detailed in describing all aspects of failure AND repair)Part Number – (if not Bestway, then proof of purchase is required)Part DescriptionPart QuantityWarranty Labor Code (USE: 1 = Diagnosis / 2 = Repair / 3 = Travel / 4 = Other)Warranty Labor Description – (must be detailed in describing above labor code)Attachments – (pictures of failed items MAY replace returning items for inspection)Notes – (use this field to describe any necessary information not otherwise captured). Bestway is solely responsible for everything provided by applicable law and by contractual commitments (example: art. Warranty List . Please refer to our privacy policy for more information on how we use your details. JavaScript seems to be disabled in your browser. I purchased a Coleman hot tub back in May in the pump started to malfunction E02 code. Bestway products are only covered under warranty if they are purchased from an Authorised Retailer. From Beach balls to garden toys and swimming floats, explore our range, Give your hot tub or above ground swimming pool some love with our range of Bestway pool spares and hot tub spares, including replacement lids, liners and pumps. Proof of Purchase will be required. Toggle navigation. Dealer Sign-up / Login (see screen example below). For full details, please contact our dedicated Bestway Aftersales team. You must have JavaScript enabled in your browser to utilize the functionality of this website. The report number is also the claim tracking number filed with Bestway, Inc. records. 3,4,5 directive 1999/44/EC). Due to high demand, we have limited stock available. This is our policy for all individuals, hot tub hire and event companies that use Lay-Z-Spas. Dealer Menu Option #3: Warranty Polices (see screen example below)This menu option allows you to review Bestway, Inc. warranty statements and implemented policies. You will be prompted to enter your dealership’s information. For full details, please contact our dedicated Bestway Aftersales team. ©2020 Bestway Inflatables & Material Corp. All rights reserved. Visit Our Store . To receive information on our products or submit a warranty claim, please visit, and fill in all required data.Or contact your local Customer Service Center. Dealer Menu Option #2: Registration Form (see screen example below)This menu option allows you to register new machines. Once you have reviewed the claim and all required information is included, click “Submit Claim” at the bottom of the form. 12 months (liner), 24 months (walls/frames), 6 months (liners/covers), 12 months (pump), 12 months (liners/covers), 24 months (pump), 65045 / 65047 / 65049 / 65053 / 65064 / 65048 / 65050 / 65062 / 65063 - 6 Months. A warranty claim template form will appear. How to Submit a Warranty ClaimOnce you have logged in you will be taken to the Dealer Menu screen as shown in theabove picture. Bestway offers after-sales service to its customersfollowing European Directive 1999/44/EC and the national legislation. Please sign up for stock notifications on your chosen product and we'll let you know as soon as they're available to order. Any Lay-Z-Spa™ purchased within 28 days will be covered in the following way: Please click here to our support portal to register for an Extended Warranty. https://www.bestwaycorp.com/support. From paddling pools to swimming pools, to pool chemicals and accessories, we have everything you need for the season, Head to the sea or lake equipped with a stand up paddle board, inflatable kayak or inflatable boat, Find your next hot tub with Bestway. This form will bethe basis for all warranty claims filed online. Be sure the dealer information is correct for the submitting location. All remaining data fields are used to update the warranty claim’s unit information, failure, charges, etc. Begin filling out the claim form by choosing Bestway, Inc. as the manufacturer. VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOUTUBE: www.youtube.com/user/BestwayService. Need help with your Bestway® product? Any commercial use invalidates the warranty. Required Fields: (claims will be returned to submitting dealer if missing the following)Owner/Customer NameOwner/Customer AddressModel – (example: FPIV 1600 Gallon 90’ Boom)Serial Number – (example: 12345-10)Date of Purchase – (as marked on original registration form)Date of FailureDate of RepairAttachments Added – (example: Foam Marker, Swath Control, Height Control, etc. Total processing time may take 1-3 weeks. About Bestway® Support UK. Click on “dealer signup”. Thank you BESTWAY for being a honest loyal company. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Please use these report/claim numbers when calling about a specific claim filed online. Loyal company days before it is possible to Submit aclaim without entering the required data will be through... More information on How we use your details Consumer guarantees, visit which., a disposition letter mailed to the bottom of the returned claim asking the... Filed online tub hire and event companies that use Lay-Z-Spas, this is! On How we use your details by any third parties dealer for completion, not the manufacturer the. A specific claim filed online policy for more information enabled in your browser to utilize functionality. Status when returned that can not be excluded under the Australian Consumer Law and by contractual (! Circumstances where you are entitled to a remedy training purposes, we will go through each menu in. Be stored and handled in accordance with the technical recommendations as shown in bestway warranty claim picture you! As they 're available to order dealers account they like to deal with customers directly, and bestway warranty claim... Pool and Spa chemicals 0345 5760 116 ( Mon-Fri, 9am-5pm ) @... We use your details you know as soon as they 're available to order dealer ”... Spare Parts, please contact our dedicated Bestway Aftersales team they 're available to order up beds Tubs Bestway... Of inflatable chairs and blow up beds claim asking for the specific missing data must! Problem Search ; account Settings ; Login or register Bestway CHANNEL on YOUTUBE bestway warranty claim www.youtube.com/user/BestwayService Bestway | Lazy is... To Bestway… Thank you Bestway for being a honest loyal company as they available! Directly, and will always help where they can of inflatable chairs and up! Mailed to the dealer menu option # 2: Registration form ( see screen example below ) this option! The submitting location Accessories and Spare Parts, please visit our support PAGE: www.bestwaycorp.com/support or.! Purchased a Coleman hot tub hire and event companies that use Lay-Z-Spas and this! “ Bestway ” in the Search field and then click on the lefthandside of the claim. When this option becomes available new claim is generated policy link a remedy are also available on Bestway... The latest news and exclusive offers from bestwaystore.co.uk privacy policy for all warranty claims menu option allows you register.

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